Refund Policy

Credit-pack purchases

This policy applies to real purchases of MC Mod Maker credit packs. Packs are one-time purchases, with no subscription or automatic top-up. Introductory and purchased credits do not expire. Introductory credits cannot be exchanged for cash.

Test orders do not collect real money or add usable purchased credits, and have no cash payment to refund.

Your applicable consumer rights remain unaffected.

Refund eligibility

• Unused credit pack: request a full refund within seven calendar days of purchase if the entire purchased pack is still unused.
• Duplicate charge: a verified duplicate charge will be refunded.
• Used credits: requests involving used credits are assessed for actual service failures and applicable statutory rights.

The seven-day unused-pack rule does not limit refunds required by law or correction of verified billing errors. We check the order and credit-use records for the purchased pack to determine eligibility. Unresolved task reservations must be reconciled rather than mistaken for completed usage. Using introductory credits does not, by itself, mean an unrelated purchased pack was used. Submitting a request does not itself approve or execute a refund.

Request a review

For a billing problem, use Contact and support or email support@mcmodmaker.com. Include the order number and a description of the problem. Signed-in users can choose Refund request and follow replies in My requests. Do not send card details, passwords or API keys.

A request is reviewed against the payment and credit-use records. Sending a request is not immediate refund approval.

Returned service credits

Failed generation, required game-file preparation or prompt-assistance requests return the task's reserved service credits. This restores your usable credits; it is different from a cash refund to a payment method.

Cash refunds and payment disputes

If a payment problem needs review, related purchased credits may be temporarily unavailable while it is investigated. Approved cash refunds are handled through Waffo Pancake and the applicable payment method. A cash refund reverses the corresponding purchased-credit entitlement. Cases involving partial refunds or already-used credits require reconciliation. The same payment is not refunded twice.

Processing time

We check support email and account requests daily. Ordinary requests receive an initial reply within two business days; serious faults affecting account or service access receive an initial reply within 24 hours.

An initial reply is not a promise that the issue is resolved or a refund has reached your payment method. Approved refunds can have different settlement times depending on the payment method. Keep your order number so we can find the relevant record.